Customer Experience Officer ($25-$30 per hour)
He angitūtanga | The Opportunity
Are you someone who wants to make a difference in the Rangitīkei community?
Your role will involve helping our customers and community members to provide them with the information, resources and services required to meet their needs.
He kōrero mōu | About You
As the first point of contact for our Council, we expect you to delight our customers/community members by demonstrating some Rangitīkei charm!
You’re friendly, energetic, with a can-do attitude and are able to think on your feet! You also have a true passion for service quality.
This is a permanent part-time position (30 hours per week) based in Marton.
Āu ake mahi| What you will do
- Lead from the front, and be accountable for all customer queries within agreed timeframes
- Add value to customer interactions, by understanding, respecting and assessing their needs
- Maintain a high level of understanding and knowledge of Council’s role and functions and keep up to date with all events, meetings and news
- Be confident having conversations regarding difficult topics while providing empathy
Ngā tohu me ngā wheako| What you will bring
- Proven customer service experience
- High level of interpersonal skills
- Ability to demonstrate and apply the organisational values to every interaction
- Thorough understanding and advocacy for the principles of customer first
- Strong computer skills including both literacy and competency in the Microsoft Office suite of programmes (particularly Word and Excel)
Ngā āhuatanga kei a mātou | What we offer
- Personalised career and development plans
- Tailored wellness benefits
- Supportive and inclusive workplace
The closing date for this role is 5.00 pm on Sunday 1 December 2024.
For any enquiries about this role please contact Joanne Manuel, Manager Mana Whenua and Community Hubs, at joanne.manuel@rangitikei.govt.nz.
Ko wai mātou | Who are we
He oranga Whenua, He oranga Tangata, He oranga Wairua. Tihei Mauriora!
At Rangitīkei District Council, we believe in bringing together thoughts, perspectives, and expression from all kinds of backgrounds. Our team strive to create a space and culture where you feel like you belong. We also believe in a balance between work and play that allows you to enjoy life.
Ngā Pou | Values
We are driven by our values.
Our smaller structure means when you join RDC you can make a real difference. Our close-knit team have an impact on one another and the local community every day.
The Rangitīkei District Council is an Equal Employment Opportunity employer, we welcome and support people of all gender identities, ages, ethnicities, sexual orientations, religions and those with disabilities or are neurodiverse.