Community feedback
September 16, 2022
Community feedback encouraged as Rangitīkei District Council launches new feedback initiative
Rangitīkei District Council is encouraging the Rangitīkei community to share their feedback to help assess the performance of Council services and facilities through a new online service.
The online form can be accessed via QR codes on signs at selected Council facilities throughout the District, or via the Rangitīkei District Council website.
Rangitīkei District Council Group Manager Democracy and Planning, Carol Gordon, says that the feedback form will make it easier for residents to connect with Council about the things that matter to them.
“There are many ways to contact the Council when you have a problem or an issue, but we were missing a way to capture non-urgent feedback on our services and facilities. The new form can be used to suggest ideas, provide compliments for our team and facilities or to voice concerns, and can be accessed easily by the community when they are out and about.”
Carol says that the Council is excited to learn more about what the community wants.
“We really value public feedback at Council. When our community shares feedback with us, we use it to help shape experiences in our District. All feedback that is submitted will be assessed and prioritised by a member of our team so we can start putting these ideas into action and continue providing great experiences for our community and visitors.
“The new feedback form has been designed to complement the ‘happy or not’ user feedback at customer service centres and libraries, and will provide Council with a ‘point of service’ user assessment.”
Urgent matters and service requests should continue to be directed through appropriate channels.
“It’s important to remember that if there is an urgent issue that you need Council to address; for example a tree blocking a public road, animal control issue or a burst water main - please call us on our 24 hour number 0800 422 522.
If you want to let us know something or ask for non-urgent help, fill out our online Report-It Request for Service Form. This is monitored during office hours and is great for reporting things like a broken public toilet or a pothole that needs repair.”
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